Get the Results You Want!

Good Tuesday Morning!

“If you’re not getting the results you want, change what you’re doing.” –Adam Robinson

You’d think that would be obvious.
You would think people would pivot, or they would change, but they don’t.
They do more of the same.
They double down on what they’ve already done.
They try harder.

Or…

They look for reasons as to why the results aren’t what they want.
They try to justify so they can keep doing more of the same.
They make excuses :-(

Either way….

They keep doing the same thing expecting different results.

Ok, so how do you change what you’re doing?
A great starting point is to take a moment to call someone for outside perspective. As they look at the issue, since they are not attached to it, they can help you see the solution easier.
Then you have to listen, and try something different!

Or….

Try doing the opposite of what you have been doing.
Go the other way completely!
If you’ve been interviewing a few people, start interviewing a ton!
If you’ve been working 45 hours a week, start working 60.
If you’ve been working 60 hours a week, try working 45
Of course this new direction might not work either. And In that case change again, and again, AND AGAIN.
Embrace change and learn to love being uncomfortable :-)

Thanks,
-NG

P.S. I write about things I struggle with, or have struggled through, not things I’ve mastered or things I’m immune to.

 

Leaders Don’t Motivate, They Inspire (and the difference between the 2)

A long time ago I had a conversation with a District Manager about motivating people. They had this big explanation as to why it was SO important.
At the end of the explanation, I aggressively disagreed…
I don’t motivate. I don’t teach others how to motivate. It’s not our job, and it’s not an effective form of leadership.
Let me explain…
I believe it is our job to FIND motivated people. Self-motivated. Driven. Ambitious.
See, motivation, to me, is an internal trait. You gotta bring it to me so I can help you do something with it.
When it’s missing, then we have to motivate people to do their job…in short, we have the wrong people.
I came up with an analogy to explain my argument:
I’d rather inspire my Varsity Team to win championships than motivate my JV Team to try harder.
 
Ahhhhhh, now inspiration…THAT’S the business we’re in!
We inspire Action. Change. Growth.
Our conversations should make people want to go do the things they struggle with.
      Maybe we add clarity…and then they see it.
      Maybe we add urgency…and they go do it.
      Maybe we show them we care, so they know we’re her to catch them if they fall.
      Maybe we teach them an easier way, so they can overcome it.
Let me explain the difference in these 2 real quick:
Motivating = Talking people into trying harder. They don’t WANT IT, and you try convince them they do. You want it for them more than they want it for themselves.
Inspiring = Challenging people to see more. They WANT IT, (bad!) and are on the right track, but on the wrong train. You help them find the right train.
If you want motivated people, you have to find them, not motivate them.
And you should check out my 7 Employee Motivation Quotes to Shake Things Up…they are NOT what you think!
Thanks :-)
-NG

Testing Postie 2

Here we go…let this be the one! “Have Fun. Be Yourself. Hustle.”
Nick Glassett District Sales Manager The Journeys Group District 13: New Orleans, LA

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Bring the Energy (The Law of Attraction)

Good Friday Morning!

It’s on us to BRING THE ENERGY. The customers feed off it. The employees feed off it. The winning feeds off it.

I used to hear this when I worked own retail…”Nick, it’s so much busier when you’re here!”

You’re right! The store attracts more customers because the ENERGY is up.

Its the LAW OF ATTRACTION at work.

I’m not special. I PROMISE YOU I’M NOT. I was only selling from 10am to 12pm. The girls did all the rest of the winning. I just brought the energy, and it changed how “work” felt for everyone. It changed how the store felt to the customers.

That energy that YOU bring creates an atmosphere that makes customers want to talk to us. Makes employees want to win more. Makes the assistant want to stay late to hit their goal, and makes associates want to check their stats 5 times a shift.

Don’t over complicate it.

So how do you bring the energy???? It’s actually my new email signature…

HAVE FUN. BE YOURSELF. HUSTLE.

Bring it this weekend!

The Place You Belong

Good Tuesday Morning!
Finding the place you belong is a powerful thing. As we go though adolescence there are countless times when we feel lost or out of place. Like no one understands us.
Some people find the place they belong with education…college.
Most do not.
A majority of people find a place that they can JUST BE.
Few refuse to accept that fate
A small amount of lucky people actually find the place that means more to them than anywhere else they have ever spent time.
A group of individuals that “get them” and “speak the same language”
Where a person’s core values match that of the group.
I am categorized as one of the lucky ones…
But what I invite you to consider is that it was not WHERE I ended up that I “belong to”, it’s actually the WHO I ended up WITH that gives me a sense of connection and belonging.
The countless hours spent talking to bosses, leaders, mentors and peers that added perspective.
The numerous lessons that have been taught to me, from how to ring up a customer to how to touch another person’s life.
The amount of stubbornness that my supervisors were patient with me on.
All those people, they changed the world. MY world.
Yes, you are a part of this same group. Yes we love you for who you are. Yes you add to MY world…
But realize that you have the opportunity to change the world for every single person you interact with today.
You have the opportunity to show them the place that they belong!
Enjoy making that impact :-)
-NG13

 

Inspired by…
Echoes by August Burns Red
The pressure is endless
The tension is pounding
Life change after life change
It’s too much for me to take
While mourning the loss I am forced to celebrate
Celebrate new life, celebrate new life
When is it too much?
When is it enough?
Burrow deep down inside
Somewhere, anywhere, a place to hide
I’m collapsed, about to burn
This will end me, set me ablaze
I’m collapsed, about to burn
I am about to explode
I can’t take much more of this
Where is my way out?
Waiting for this page to turn
I can’t even bear the silence
Where is the ringing in my ears to sing me to sleep?
Where are those who feel what I feel?
Why can’t I see the lights shining down on me?
Home will always be where my heart lives
But this is, this is my way out
This is our home away from home
Pouring our hearts across the stage
With every word, we sing together
Screaming our anthem with one another
The open road is what I need to breathe freely
Free me
The open road is what I need to breathe freely
Free me

Two Things That Got Me Here (The Lesson)

Good Tuesday Morning!!

So, at the end of every interview I ask, “What questions do you have for us?”

Last week, a gentleman named Devin asked me…

“What was the thing you focused on that helped you be successful?”

Good question, right? So what was my answer?

I said…

“100 things had to happen, including hard work, dedication, LUCK, timing etc. However, I’ll break it down into the TWO things that got me here…”

“First, sales. I figured out pretty quick that better sales mean more hours, and more hours mean more opportunity. I make goals by more, I get more responsibility. So I honed my selling skills by asking for help! As I got better and better, I got promoted again and again.”

“Second was people. I focused on sales for close to three years and it got me to a certain point. But I actually remember where I was when it hit me that sales can’t get me any further, and developing people was the next piece of the puzzle that I had to get, and accomplish.”

“I put a major focus on those two things, I got A TON of help from my bosses and mentors, and with a ton of hard work and luck, here I am!”

So as you get your day started today, I invite you to learn a valuable lesson that took me three years to “get”, so you too can have the opportunity to answer that great question that Devin asked me last Friday.

The lesson: Crush all goals and develop others.

Start the lesson TODAY with the first customer you help, and the first teammate you work with.

-NG

The Law of The Lid | John Maxwell | 21 Irrefutable Laws of Leadership

The-Law-of-the-lid-john-maxwell-21-irrefutable-laws-of-leadership.png

The Law of the Lid:

Leadership Ability Determines a Person’s Level of Effectiveness

The Law of the Lid helps others understand the value of leadership.

The lower an individuals ability to lead, the lower the lid on his potential.
The higher an individuals ability to lead, the higher the lid on his potential.

The McDonald Brothers

In 1930, Dick and Maurice McDonald move from New Hampshire to California in search of the American dream. Seven years later they end up opening a drive in restaurant in San Bernardino and see some serious success.

They see that times are changing, and in 1948 they streamlined the menu, and created an assembly line style kitchen they dubbed the Speedy Service System. By the mid-1950’s they are wealthy business owners.

They begin getting 300+ requests per month from other restauranteurs want to learn their systems. They decide to franchise the McDonald’s restaurant…and It was a dismal failure.

The brothers we’re great thinkers and managers, but they were not leaders.

“At the height of their success, Dick and Maurice found themselves smack-dab against the Law of the Lid.”

Partnering with a Leader

In 1954 the McDonald brothers partnered up a man named Ray Kroc, who ran his own company making milkshake machines.

Kroc strikes a deal with the McDonald brothers and forms McDonald’s Systems, Inc. (Later called McDonald’s Corporation).

Kroc bought the rights to McDonald’s and opened his own franchise. He used that restaurant to sell other franchises, and he began to recruit and hire the sharpest people that he could find the build McDonald’s into a nationwide entity.

In 1961, for the sum of $2.7 million, Kroc buys out the exclusive rights to McDonald’s from the brothers, and proceeded to grow it into a global entity.

In the years that the brothers attempted to franchise the restaurant, they sold the concept just fifteen times, and only ten of those buyers opened restaurants.

In four years after buying out the McDonald brothers, Ray Kroc had opened 100 restaurants. Four years after that, had opened a total of 500 McDonald’s.

Success Without Leadership

The-Law-of-the-Lid-ssuccess-without-leadership

On the left, you have a visual representation of someone that is dedicated to success, but not caring about, or thinking about leadership (potentially the McDonald brothers). Notice how low the level of effectiveness is!

In order to get to a 10, you would essentially have to kill yourself due to the lack of effectiveness.

Of the right, you have a visual representation of someone who is equally dedicated to success, but  is a seven on leadership ability. This alone makes them 600% more effective!

This is because leadership has a multiplying effect.

To Change the Direction of the Organization, Change the Leader

Leadership ability is always the lid on personal and organizational effectiveness. If a person’s leadership ability is high, then the organization’s lid is high. But if it’s not, then the organization is limited.

That’s why, in times of trouble, organizations look for new leadership.

Getting rid of the leader isn’t the only way to improve the organization. Just as there is a lid, there is also a way to raise it. That is the subject of another Law of Leadership however (The Law of Process).

Notable Law of the Lid Quotes:

“At the height of their success, Dick and Maurice McDonald found themselves smack-dab against the Law of the Lid.”

“The higher you want to climb, the more you need leadership.”

“The greater the impact you want to make, the greater your influence needs to be.”

“Personal and organizational effectiveness is proportionate to the strength of leadership.”

Applying the Law of the Lid to Your Life

-List out your major goals, then determine which ones require the participation or cooperation from other people. For those goals, leadership ability will greatly impact your results

-Ask others around you to rate your leadership ability. Speak with your boss, your spouse, two peers at work, and three subordinates about your leadership ability. Ask them to rate you on a scale of 1-10 in each of the following areas:

  • People Skills
  • Planning and strategic thinking
  • Vision
  • Results

Average together your scores and find two important things

  1. Your area of strength – This will be your “Strength Zone” and the area that you get most of your effectiveness from. Live here!
  2. Area(s) of weakness – This will be an area that you naturally struggle and will need to grow in, and more importantly recruit the assistance of others in.

Next Up…The Law of Influence

19 Impactful Quotes from The 21 Irrefutable Laws of Leadership

John Maxwell is the undoubted leadership expert.

His timeless book, “The 21 Irrefutable Laws of Leadership” has sold over 1 million copies!

The book’s well written stories guide you through the 21 laws and teach you how to apply each to your life. Along the way, there are many memorable quotes!

Here I have assembled…

19 Impactful 21 Irrefutable Laws of Leadership quotes.

“People don’t care what you know until they know what you care.”

“You can’t move people to action unless you first move them with emotion…. The heart comes before the head.”

“Leaders Who Attract Followers . . . Need to Be Needed.
Leaders Who Develop Leaders . . . Want to Be Succeeded”

“Attitude is one of the most contagious qualities a human being possesses.”

“Anyone can steer the ship, but it takes a leader to chart the course.”

“Always touch a person’s heart before you ask him for a hand.”

“It’s not the position that makes the leader; it’s the leader that makes the position.”

“Leadership is influence-nothing more, nothing less.”

“What is your personal plan for growth?”

“The bottom line in leadership isn’t how far we advance ourselves but how far we advance others.”

“What you attract is not determined by what you want. It’s determined by who you are.”

Check out our Chapter Summary of The 21 Irrefutable Laws of Leadership.

“To add growth, lead followers – To multiple, lead leaders.”

“Someday people will summarize your life in a single sentence. My advice: pick it now!”

“Improvement is impossible without change.”

“There are no Lone Range leaders. Think about it: if you’re alone, you’re not leading anybody are you?”

“Only you reach your potential as a leader do your people have a chance to read their potential.”

“Enlarging others makes you larger.”

Check out the complete 21 Irrefutable Laws of Leadership List.

“To push people down you have to go down with them.”

“Leaders always find a way to make things happen.”

-NG

Brass Knuckles

There’s many times that we need to be patient

Then there is crucial times that we need to be AGGRESSIVE

Said differently…

“…that’s not to say there isn’t times that you just put on brass knuckles and deck life in the face.” -Tim Ferriss

My opinion has shifted on this subject recently…I used to be more the patient type to wait for people to grow, or to get the full picture, or to collec more data…

To hell with that!

Life is better when you keep those figurative brass knuckles in your pocket and you’re not afraid to use them.

And when you’re quick to use them!

-NG

 

The Impact of Your Words

Good morning D13!

We have come A LONG WAY this year. I’m proud of all the growth that we have had in one short quarter! We’re a whole new team from January to now, with more focus, higher performance, and MOMENTUM.

That being said, of course there is still more growth to be had. At the rate we’re going, we will be on top of the results in all categories by years end! But it’s only going to happen WHEN we have the conversations that we need to have with our teams…

Impact.

It’s really the largest part of our jobs.

When you took over your store, you had an immediate IMPACT on the numbers

It was from getting YOU on that sales floor for the first time

It was from the conversations that you had with the employees

Teaching. Coaching. Pushing.

Don’t underestimate the IMPACT that those words of yours have. You can make or break a teammates day. You can change the course of their entire life with just your words.

They look up to you, and they look to you for guidance.

Today, show the impact that you can have by getting the team fired up, and out on the sales floor doing the things they need to do!

Keep it simple, make it fun, help them be themselves :-)

Thanks!

NG13